Refund policy
Returns & Exchanges
Bespoke Western is a house of brands — Alvies, Dixon Boots, Hevias, and Olsen-Stelzer — and we stand behind every pair that leaves it. If something's not right, email us at howdy@bespokewestern.com with your order number and we'll get you sorted.
Full-Price Items
You've got 30 days from delivery to:
- Exchange 'em — different size, color, style, or brand in the house. We'll issue full credit toward another purchase, good for up to one year.
- Return 'em — send them back for a full refund to your original payment method.
Promotional Items
Items purchased with a discount code, sitewide promotion, or other special offer are eligible for exchange or store credit only, within 30 days of delivery. Returns for refund are not offered on promotional items. Store credit is good for one year on any brand in the house.
Marked-Down Items
Items purchased at a marked-down price are eligible for return for store credit only, within 30 days of delivery. Refunds to your original payment method and exchanges are not offered on marked-down items — but your store credit is good for one year on any brand in the house. And if your order arrives defective or damaged, email us within 30 days and we'll make it right.
One ask: we can't take back boots that have been scuffed or scratched on the sole. Please try your new pair on carpet before you take them out into the world.
Questions? Get in touch at howdy@bespokewestern.com